今日英文投訴信常用句型|實用干貨+真實案例,讓你輕松搞定海外售后!
大家好呀~我是你們的英語寫作小助手!最近好多姐妹私信我:“姐,我在亞馬遜買了個充電寶,結果充不進去電,客服回復又慢又敷衍,我氣得想罵人!”
別急!今天就來手把手教你寫一封專業(yè)又不失禮貌的英文投訴信——不是冷冰冰的“我要投訴”,而是讓對方聽了都忍不住想幫你解決問題的那種!
Q1:開頭怎么寫才不顯得咄咄逼人?
用這句超級萬能開場白??
"I hope this message finds you well. I am writing to express my concern regarding a recent purchase..."
?? 真實案例: 我朋友在eBay買了一雙運動鞋,收到后發(fā)現(xiàn)左腳比右腳小一號。她這樣寫開頭:
"I hope this message finds you well. I am writing to express my concern regarding a recent purchase of sneakers (Order 12345) on October 10th. Unfortunately, the left shoe is noticeably smaller than the right one, making it uncomfortable to wear."
你看,語氣溫和但問題清晰,對方一看就知道你是講道理的人,不是來鬧事的~
Q2:怎么表達不滿又不失體面?
試試這個黃金句式:
"While I appreciate your efforts in shipping the item promptly, I must point out that the product does not meet the quality standards described online."
?? 案例升級版: 她接著說:
"While I appreciate your efforts in shipping the item promptly, I must point out that the product does not meet the quality standards described online — the sole appears to be poorly stitched, and there are visible signs of wear despite being unused."
是不是瞬間變得專業(yè)又有理有據(jù)?對方再強硬也得認真看!
Q3:結尾怎么催促處理,又不讓人生厭?
記住這句話:
"I would greatly appreciate your prompt attention to this matter. Please let me know how I can assist further in resolving this issue."
?? 最后加一句溫暖收尾:
"Thank you for your understanding and support. I look forward to your response within 3–5 business days."
? 完整示范段落(朋友圈可直接復制):
"I hope this message finds you well. I am writing to express my concern regarding a recent purchase of sneakers (Order 12345) on October 10th. Unfortunately, the left shoe is noticeably smaller than the right one, making it uncomfortable to wear. While I appreciate your efforts in shipping the item promptly, I must point out that the product does not meet the quality standards described online — the sole appears to be poorly stitched, and there are visible signs of wear despite being unused. I would greatly appreciate your prompt attention to this matter. Please let me know how I can assist further in resolving this issue. Thank you for your understanding and support. I look forward to your response within 3–5 business days."
姐妹們,學會了嗎?下次遇到產品問題,別慌!照著這個模板寫,90%的商家都會主動給你退換貨~
?? 收藏這篇,轉發(fā)給正在被海外購物困擾的朋友吧!你寫的每一封投訴信,都是為自己爭取權益的底氣 ???

